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AI Operations

80% of your incidents solved without a human

Management of your cloud with an AI and agent approach, solving the majority of incidents before a human needs to get involved.

The execution gap

Teams are relying on people to solve everything.

Traditional managed services were built to throw people at tickets - priced by headcount, slow to change, and lacking transparency on what happens.

Monitoring tooling surfaces new events around the clock, but acting on them demands a human being available to look at the incident from your team or your managed services provider.

The highest performing teams are still limited by how many hands are available to react to these events, but that does not have to be the model.

Where the gap shows up

  • Incidents not being solved because the right engineer is not available, in-house or with your provider
  • Compliance and cost are detected quarterly, yearly or never as they require a person to review.
  • Patching is a manual process and relies on people to get it scheduled, executed and validated.
  • Service requests are slow to be fulfilled, manual in nature and lack the speed your business needs.
  • Knowledge about your operations lives in the heads of people, not in systems that can execute based on it.

The future operating model

Cloud native, AI accelerated

Four capabilities, one accountable operating model. Each follows the same shape - a clear path from your environment today to AI-native operations in production, with outcomes you can measure.

Platform & cloud operations

We run your AI-native platform and cloud estate as a managed service for you or help you build the muscle in your own organisation.

  1. 1
    Map the estateWe map your platform, workloads and cloud footprint, and where cost and incidents accumulate.
  2. 2
    Automate operationsProvisioning, scaling and routine ops are automated behind guardrails you approve.
  3. 3
    Run & optimiseWe operate it in production and continuously tune for cost, performance and reliability.

Business impact

Outcomes you can plan around.

AI operations is the primary accelerator for teams to be able to do more with less resources, while also increasing the quality, reducing impact on the business and freeing up time for engineers to engage on topics that require that human touch.

These numbers are from cases where our AI Operations model has been adopted to drive the business forward.

12 min

Average MTTR

Incidents, from detection to verified resolution

85%

First-line time freed

Your engineers focus on their work, not tickets.

~80%

Auto-resolution rate

Events and incidents solved without human interaction

40%+

Ops cost reduction

Compared to traditional configurations of ops.

Common starting points

Where teams begin with us.

You don't have to move everything at once. Choose the model that fits your organisation - we run it for you, or we build the capability inside your team.

Start with an assessment

A 1-hour review of your current operations and AI estate, with a clear picture of cost, risk and the fastest path to managed AI operations.

We prove it with a pilot

We take a part of your workload into AI operations and run it, so you see the operating model, the transparency and the outcomes for yourself.

Move with a full transition

A planned move from your current MSP or in-house operations to our AI operating model, sequenced in controlled waves to de-risk every step.

Frequently asked questions

Let's talk about where you are today.

We run a no-obligation discovery call to understand your current operations, your AI estate, and the fastest, lowest-risk path to AI-native operations for your organisation.

Your benefits:

  • Fixed monthly cost - no additional hidden costs for incidents.
  • Secure and compliant - your data, models and decisions stay yours.
  • Outcome-based - contracted on results, driving efficiency up and up.
  • Observable - full transparency into everything we run.

What happens next?

1
Talk.

A 30-minute discussion about your operations and goals.

2
Scope a start.

We recommend the starting point that fits your organisation.

3
Results.

Measurable outcomes from production, with full transparency.

No obligations. Just a 30-minute discussion about your goals.